With Android 12 or 13 on Samsung phones, there are phone settings that restrict background processes for apps. Due to the default Samsung phone configuration, some sync update messages cannot be processed in the background. Another problem could be that the automatic synchronization is not working properly.
You can easily solve this, but it requires a few actions. You see the required configuration changes below, together with screenshots:
First open the Settings menu/app on your phone
Select “Battery and device care”
Click on the ‘Battery’ section in the device care page
Make sure Power saving is turned off
Click on the ‘More battery settings’
Make sure ‘Adaptive battery’ is disabled (not as in the screenshot, but disabled)
Go back to the previous screen and click on the Background usage limits
- Long press on the Health Sync icon
- Select ‘App info’ in the popup menu
- Select the ‘Battery’ menu
- Make sure ‘Unrestricted’ is selected