With Android 10 on Samsung phones, there are phone settings that restrict background processes for many apps. When you use Health Sync with Garmin Connect, Health Mate (Withings), Polar or Suunto, sync update messages are received and processed in the background on your phone. Due to the default Samsung phone configuration, some update messages can’t be processed in the background.
You can easily solve this, but it requires a few actions. You see the required configuration changes below, together with screenshots:
First open the Settings menu/app on your phone
Select “Device care”
select the Battery option
Make sure the Power Mode is “optimized” or “high performance” and make sure that the Adaptive power saving is disabled
Go back to the Battery page and select “App power management”
Disable “Adaptive battery” and disable “Put unused apps to sleep”
Now check the “Sleeping apps” and make sure ‘Health Sync’ is not listed with the Sleeping apps. If it is listed there, please remove it from the sleeping apps.
Then go to the “Apps that won’t be put to sleep” and add ‘Health Sync’ to the list of apps that won’t be put to sleep.
Now go back to the Settings menu/app on your phone, and select the Apps page
Select the three dots menu up to the right
Select “Special access”
Select “Optimize battery usage”
If it shows “apps not optimized” then select “All apps”
Then search for “Health Sync” and disable the optimization (slider button to the left: grey instead of blue).
You are ready!