Huawei Health – Checklist

When the sync with Huawei Health is not working, you can do a few checks to solve the sync problem.

Check if Health Sync is connected with your active Huawei Health account

You need the latest update of Health Sync. Then you can do the following check:

  1. open Health Sync
  2. select the Connected App menu
  3. select Huawei Health Authorization
  4. now click on the button “Check connected account”

If the result of the check shows a popup with the message that the connected account is correct, then you can proceed with the steps below. If you see a popup with error message, then there is a link in the popup message to a help page that tells you what to do to fix the connection issue.

Check the upload/sync Huawei Health to the Huawei cloud

  1. open Huawei Health
  2. click on the ‘Me’ tab
  3. select ‘Privacy management’
  4. check the section ‘Data syncing management’ and make sure that sync personal info to cloud, sync fitness data to cloud and sync health data to cloud are all three enabled, like shown in this screenshot:

Check the internal sync of Huawei Health with Health Kit

  1. open Huawei Health
  2. select the tab “Me”
  3. select the menu “Settings”
  4. click on Sync (with the “Sync data manually” option) to sync now, this will sync  the Huawei Health data to Huawei Health Kit. This is required, because Health Sync gets the data from Huawei Health Kit.
  5. You should see that the internal sync reaches 100%, then it will show a little popup with ‘sync succeeded’. If you see that the internal sync doesn’t reach 100% and a little popup with ‘sync failed’ is shown, then please contact us by sending a problem report: open the Help Center menu in Health Sync and select the last option ‘Report another problem’.

Normally you can do the internal sync of Huawei Health with Health Kit in an simple way:

  1. open Huawei Health
  2. swipe down in the main screen of Huawei Health, you will briefly see ‘syncing’ at the top of the screen

But when this doesn’t work, use the “Sync data manually” option described above.

If the sync doesn’t start working

If the sync doesn’t start working, then please send a problem report: open the Help Center menu in Health Sync and select the last option: Report another problem. Follow the directions to send the report.