Health Sync Service Status

Weight sync from Huawei Health: solved for Europe, but no yet for Asia and Latin Amerca

November 29, 2022. With the latest update of Huawei Health, it was temporarily not possible to sync weight data from Huawei Health. This issue has been resolved by Huawei for Europe, but not yet for Asia and Latin America.


If you live in Asia or Latin America, the weight data still can't be synced from Huawei Health. But this will probably be solved next week: we will update the status on this page when Huawei informs us that the problem is solved in Asia and Latin America.


Weight data sync should work again if you live in Europe. You do not need a Huawei Health or Health Sync update, this was a problem with the Huawei cloud service and has been resolved remotely by Huawei.


If there is still a problem, please send a problem report: open the Help Center menu in Health Sync and select the last option 'Report another problem'.


All services are running normally.


Samsung Health oxygen saturation data

The latest app update of Samsung Health (version ProdFinal) doesn't show the synced oxygen saturation data, or it shows only the oxygen saturation data for the current day but not for previous days. We reported this issue to Samsung developer support. Samsung told us that they will solve this issue with missing oxygen saturation data in February 2023. We urged Samsung to deliver the fix much faster, but Samsung told us that they can't fix it be fore February (it is the next time they will update Samsung Health).


Huawei Health issues

There are no known issues with Huawei Health at the moment. The following issues have been fixed recently:

- Weight sync from Huawei Health (fixed by Huawei)

- HMS Core crash with Android 13 (fixed by Huawei)

- Missing data with sync of activity data to Smashrun, Runalzye, Google Drive and Huawei Drive

- Sync of sleep data to Runalyze

- Missing distance data and calories with Huawei Health activity data

- Crashes of HMS Core on some phones (not Android 13 related)

Health Sync now uses the cloud integration with Huawei Health to prevent problems that sometimes occur with the direct integration with Health Kit on the phone. If the sync is not working, please check the site for solutions.


Garmin consumed calories

June 24, 2022: Garmin removed the ability for third-party apps such as Health Sync to read the calories (nutrition) data consumed from Garmin Connect. It is no longer possible to synchronize the calories consumed that you see in Garmin Connect (imported from MyFitnessPal) with Fitbit, Samsung Health or Google Fit. Garmin has tacitly removed this option, so we just became aware of this change. The option to sync Garmin nutritional data with other apps will be removed with the next Health Sync update.


If you have a sync problem, please send a problem report: open the Help Center menu in Health Sync and select the last option: Report another problem. Then follow the directions to send the report.


If you have questions about the Health Sync service status, you can use the contact page on this site.